Report an issue and register for our service portal
Step 1
Email Address
If you have submitted an inquiry through this page before, you can log in directly on our customer support portal at
https://support.suss.com
.
Serial number of your device
You can find the serial number on the name plate of your SUSS MicroTec device (PRODUCT-XXXXX). If you do not have a serial number, please contact
info@suss.com
A device with the serial
is not in our records!
The email address contains not allowed characters.
Product brand
Device model
Your Full Name
Your Country
Location of the device
Your request description / message
Your Request
Request
#
was created on your behalf.
Please follow your request status in the
SUSS Customer Service Portal
.
For new Users
If your user account has been newly created, it can take up to 5 minutes until you get access.
The access process will be handled by Microsoft EntraID. If your company is using EntraID you can login with your E-Mail and your existing passwort. Otherwise you will receive a one time password.
If you have any questions regarding the process, please contact
info@suss.com
By clicking the Submit button, you agree that your data will be transmitted and stored in our service portal for processing purposes. After your data has been reviewed, you will automatically be granted access to the portal.
Next
Submit
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